MAXIFY GLOBAL REFUND POLICY

Last Updated: October 2025
Applies Globally

  1. Introduction

Maxify Global is committed to delivering high-quality automation, software development, consulting, training, and SaaS services. This Refund Policy explains the conditions under which refunds may be issued for payments made through our website or approved payment processors.

By using our Services, you agree to this Refund Policy.
For additional terms, please refer to our full Terms & Conditions document.

  1. Scope of This Policy

This Refund Policy applies to all Maxify Global services, including:

  • AI Automation (Zapier, ChatGPT, workflow development)
  • Microsoft 365 & Power Apps solutions
  • Custom software, website, and mobile app development
  • Marketplace and ticketing transactions
  • Digital downloads
  • Training programs and workshops
  • SaaS products (Schollarr, SesonApp, Maxify Tickets, Maxify Books, etc.)

Each SaaS product may include additional product-specific refund terms.

  1. General Refund Eligibility

Refunds may be issued only under the following conditions:

  • No Work Has Started

You may request a refund within 72 hours of payment if Maxify has not yet begun work on your project or service.

  • Duplicate or Accidental Charges

If you were charged twice for the same service, we will refund the duplicate payment.

  • Service Error Caused by Maxify

If Maxify is unable to deliver the service due to internal technical issues, a partial or full refund may be issued.

Refund requests outside these conditions may not be eligible.

  1. Non-Refundable Services

The following items cannot be refunded:

  • Services Where Work Has Begun

Once a project has started, time has been spent, or deliverables have been shared, refunds cannot be issued.

  • SaaS Subscription Fees (After Use Begins)

SaaS subscription payments are non-refundable after:

  • Access to the platform has begun
  • A billing cycle has started
  • A premium feature has been used

  • Digital Products & Downloads

No refunds for:

  • Templates
  • Documentation packs
  • Online courses
  • Digital assets
    Once accessed or downloaded.

  • Live Training, Webinars & Workshops

Refunds are not issued for missed sessions or no-shows.

  • Marketplace Transactions

For services such as Maxify Tickets or other marketplace features:

  • Refunds for event tickets or marketplace items must be handled by the event organizer or seller.
  • Maxify is not responsible for organizer-specific refund decisions.

  • Client Delays or Lack of Communication

Refunds cannot be issued if project delays are caused by:

  • Missing content
  • Late feedback
  • Lack of communication from the client
  1. SaaS Product Refunds

SaaS refunds follow the guidelines below:

  • New Subscribers (First-Time Users)

A refund may be issued if the request is made within 24 hours of first subscribing and no significant usage has occurred.

  • System Downtime

A partial credit or refund may be issued if:

  • A service is unavailable for more than 72 consecutive hours, and
  • The issue was not caused by the user or third-party tools

  • Billing Errors

If incorrect billing occurs, a refund for the incorrect charge will be issued.

  1. Payment Processor Fees

Payment processors such as Flutterwave, Stripe, and Paystack deduct transaction fees during payment.

These fees:

  • Are non-refundable
  • Are not collected by Maxify
  • Cannot be returned even when Maxify approves a refund

Refunds will reflect the amount minus processor fees.

  1. Refund Process

To request a refund, send an email to:
support@maxifyglobal.com
Include:

  • Full name
  • Email used for payment
  • Date of payment
  • Description of the service
  • Reason for refund request
  • Transaction reference ID

Processing Timeline:

Refunds are processed within 5–10 business days after approval.
Refunds will be issued to the original payment method only.

  1. Service Cancellation

You may cancel a subscription or service at any time.
However:

  • Canceling a subscription does not automatically generate a refund.
  • Access continues until the end of the billing period.
  1. Chargebacks

Customers are encouraged to contact Maxify before disputing a charge.

Unauthorized chargebacks may result in:

  • Account suspension
  • Termination of access
  • Debt recovery actions
  1. Policy Modifications

Maxify Global may update this Refund Policy periodically.
Changes take effect once published on this page.

  1. Contact Information

For all refund-related inquiries:

Maxify Global
support@maxifyglobal.com
www.maxifyglobal.com
Abuja, Nigeria
London, Ontario